Hi Syaiful,To recover the PIN for your Mobile Security from the web portalGo to for Mobile Security (MMS)Click Forgot your PIN? In the top-right corner.Follow the onscreen instructions. If your phone is locked, you will receive a Support PIN to unlock your phone.To recover the PIN from your deviceOn the MMS/WaveSecure lock screen of your device, select Forgot PIN.If you have pre-selected buddies, a temporary PIN is sent to them. Get the PIN from your buddies and use it to unlock your device.If you do not have pre-selected buddies, an email with PIN reset instructions is sent to your registered email address.To recover the PIN using your McAfee accountGo to for MMSType your McAfee account email address and password.Follow the onscreen instructions to access your MMS or WaveSecure accounts.
Security technologies from McAfee use a unique, predictive capability that is powered by McAfee Global Threat Intelligence, which enables home users and businesses to stay one step ahead of the next wave of fileless attacks, viruses, malware, and other online threats. McAfee Mobile Security is the complete mobile security service that protects your mobile device, privacy, and enhances the possibility of recovery in the event.
If you have more than one account, select the appropriate account.After you access the account go to Settings and select Change PIN, and follow the onscreen instructions.NOTE: If you are able to recover your PIN, you can unlock your device by accessing your account online and sending the Unlock command. This function is only available for accounts whose subscriptions have not expired.If you still cannot retrieve your PIN, contact McAfee Support at and provide the following information:Your user name (phone number for smartphone and email address for tablet)Your registered email address or McAfee AccountThe IMEI/MEID number of your device (Android ID for tablets)Your registered buddy's name and email address for verificationNOTE: Notify your support agent if you are calling in regards to a standalone installation of WaveSecure or Mobile Security.Best RegardsSanjayMcafee Support. Actually I've formatted the device later because I hadn't enough time to wait.The problem was that after around 3 days of activating the trial version of McAfee mobile security, that came with the android OS update. The program locked the device.Every time I open any program or even the main menu the McAfee comes up & says that my device has been locked! To unlock it I had to insert the pin code or call a number starts with '+974' witch is the international code of Qatar -where I live- then 3 or 4 digits I don't know what are they for!
Followed with my trusty phone number.I tried booth ways to unlock it but nothing worked not inserting the pin code nether calling that strange number.For me the problem had been solved by formatting the device & re-installing the OS but I'd like to know what's the solution for that problem if I planed to bye the full version of McAfee Mobile Security?Note: My device is Sonyericsson Xperia NeoThanks for replay & sorry for being late.Hemo. Hi Syaiful,To recover the PIN for your Mobile Security from the web portalGo to for Mobile Security (MMS)Click Forgot your PIN? In the top-right corner.Follow the onscreen instructions. If your phone is locked, you will receive a Support PIN to unlock your phone.To recover the PIN from your deviceOn the MMS/WaveSecure lock screen of your device, select Forgot PIN.If you have pre-selected buddies, a temporary PIN is sent to them. Get the PIN from your buddies and use it to unlock your device.If you do not have pre-selected buddies, an email with PIN reset instructions is sent to your registered email address.To recover the PIN using your McAfee accountGo to for MMSType your McAfee account email address and password.Follow the onscreen instructions to access your MMS or WaveSecure accounts. If you have more than one account, select the appropriate account.After you access the account go to Settings and select Change PIN, and follow the onscreen instructions.NOTE: If you are able to recover your PIN, you can unlock your device by accessing your account online and sending the Unlock command.
This function is only available for accounts whose subscriptions have not expired.If you still cannot retrieve your PIN, contact McAfee Support at and provide the following information:Your user name (phone number for smartphone and email address for tablet)Your registered email address or McAfee AccountThe IMEI/MEID number of your device (Android ID for tablets)Your registered buddy's name and email address for verificationNOTE: Notify your support agent if you are calling in regards to a standalone installation of WaveSecure or Mobile Security.Best RegardsSanjayMcafee Support. Hi, I live in Spain but currently on vacation in the Philippines.
I had my phone blocked again by McAfee mobile security, the first two blocking was okey, I was able to unblock it using my gmail account and they sent me the 6 digit pin and now, I had the same problem again. I tried several times and still no luck. I am just wondering why McAfee has to blocked our phone when we are needing it the most. Can you help me with my problem?
I have created accounts from McAfee and it says that username and password does not much. Why we have to go through hardship like these guys? Hello,Having been gone through all conversation, i realized that i am not only one who is suffering from the same problem. For me, the same problem. Two days back, i pulled my sim card and suddenly it was locked by McAfee Mobile security and i didn't remember PIN, i am clueless and unable to unlock it. Though i tried with changing my pin thro web log in to McAfee and then tried but no result.
Later i called customer care and after spending half an hour they told that technician will call you back. (Still i didn't get any call).
Again, i tried to live chat with McAfee team member but still failure. I have already sent complete details about my mobile but still unable to unlock the device.
I have received the same reply from McAfee every time but failure. Here is my reference number 'RE: McAfee Customer Service - SR- (#6353-2492)'Plz.
It’s never been more important to protect your iOS device and maintain your online data’s privacy.Introducing the all new McAfee Mobile Security app! Now with new premium privacy features including Wi-Fi Guard VPN and Find Phone.McAfee’s Mobile Security software is the ultimate protection for your iOS device. Strengthen your security with System Security Scan, Secure Wi-Fi Scan, Anti-Theft Protection, Media Vault & Contacts Backup.Recover your lost or stolen device using McAfee’s GPS tracker and Find Phone feature. Ted E Bear In October outside, #Improvements to be made.Hi. I bumped your rating up to 4 stars because you now include WiFi VPN in your mobile app.
As for the 5th star I knocked off, that is because your VPN doesn’t seem to work with outlook mail from Microsoft. I get a connection issue reaching outlook mail servers and I have to disconnect the vpn services. Also it would be very nice to also use not only a VPN but a Proxy url as well that users could install in the settings app in the WiFi to block certain things as well as create a 1st line of defense against ads. I would also like to see you guys issue a certificate that would then be able to be a profile on the end user as well as have your safe web vpn be adjusted with a feature you had a few years back that allowed users to see and identify the bad websites in real time by the use of a green circled check mark or a red circled Do NoT Enter sign next to each link.
I really liked that feature. It’s too bad that was taken away. I will bump back up to 5 stars if these are implemented. I would also like to see a way users could filter out websites based on topic or issue with the Adblock VPN or the SafeWeb VPN or a proxy or certificate for each subject people might want to block that would communicate with the VPN for safe web.
Developer Response, Hi, we appreciate your feedback. We’ll certainly share your comments with our development team.
Some apps like Netflix, Hulu and Torrent don’t work over secure VPN connections. We would like to talk to you and clarify your concerns in detail. Please reach us at service.mcafee.com. We are happy to assist.
Skulivan, Great! Except.I really like the McAfee Security however, there are some very annoying issues:1) when protecting more than one devicea) had to install several times on each device to get that device to show up in my list of protected devices. Also, the labels aren’t the same as the names I gave them2) Account homepage still lists duplicate devices when you get a new subscription-still haven’t found a way to delete the devices from expired/previous subscriptionsOverall, the actual product is the best in my opinion. Although it takes a bit of finesse to get things organized so you really know your devices are protected using the exact same subscription and its parameters. McAfee needs to streamline this process and let people know to install the software on your Pc FIRST.
Then from that Pc, send msgs to your other devices. This way all/everything is in the same place to be administered. If you do not do it this way, it’s all confusing and your list of protected devices won’t be right. Developer Response, Thanks for taking the time to post a review. We are glad you like our product.
You can remove the duplicate devices(phone&tablets) from McAfee my account page. We would like to talk about this in detail and address all your concerns. Please get in touch with us at service.mcafee.com. We are available 24/7.
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Beekeeper911, McAfee App Sent Phishing MessageI received the following alert from the McAfee App, that my Wi-Fi was under threat & I should disconnect - “1 threat found. Scan complete. (MY WI-FI NAME) - Your personal info is at risk, Disconnect Now!” I was uncomfortable about this message using my Wi-Fi name in a pop up, so I called McAfee & they were unaware of why this message was sent. That Representative told me that it was a Phishing attempt & to disregard the ‘email’!
She sent me to Technical Support, when I explained that this alert came from the App. Tech Support was also unaware of this message, but after speaking to someone, ran me through disconnecting & reconnecting my iPhone from the Wi-Fi. As I have not had Wi-Fi trouble, there was no reconnect issue. But then, the tech told me that my PASSWORD was weak (it is very strong) & that I should change it.
This felt fishy to me. I tried to tell the McAfee Tech that they should check to make sure THEIR APP hadn’t been hacked.
I did not feel that they understood.I then called AppleCare to report this. AppleCare does not have an avenue to contact developers about such issues. I am hoping that McAfee will read this review and check their system. I am trying to be helpful here, and I see that someone actually responded to a previous concern. Developer Response, Hi there, Thank you for your valuable feedback. We apologize for any inconvenience that you’ve faced and McAfee will address this at the earliest. Please write to us at [email protected] with your contact details and a convenient time so that one of our representatives will contact you to have this issue addressed.
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